Bookings and Bookings Cancellations Policy

Bookings

• Bookings can be made in person, by phone, email or online via the website or app.
• Can be made online up to 7 days in advance from 07:00hrs.
• Can be made by telephone or in person (subject to availability) 7 days in advance from 07:00hrs.
• Customers will need their membership or booking number in order to make a booking.
• To receive a booking number, customers can register free of charge online or attend their chosen Centre in person to complete a short application form.
• You must attend all classes/activities that are booked to ensure you don’t receive a strike. You must ensure you have swiped in at reception/gates a maximum of 180 minutes before the class starts to register your attendance.

Cancellations

• Cancellations can be made in person, by phone, email or online via the website or app.
• All Classes/Activities (for which a fee is applicable) should be paid for at the time of booking. In exceptional cases payment within 24 hours may be permitted by the Centre Manager.
• Classes/Activities may be cancelled up to 4 hours before the start of the class/activity. Any cancellation in the 4 hour period before a class starts will be given a strike.
• All customers failing to cancel a booking within the defined cancellation period, or failing to attend a pre-booked activity will be given a strike.
• If you have not registered your attendance for the class/activity, you will be given a strike. You must attend all classes/activities and registered your attendance a maximum of 180 minutes before the class/activity starts.
• Strikes will sit active on your account for 90 days. After 90 days the strike will be removed from your account.
• Once you accumulate 3 active strikes, you will be banned from booking for 7 days into any classes/activities. This will include booking online and in person.
• Once you have finished the period of your booking ban, your booking privileges will be restored and you will resume with Zero strikes.
• Customers with payments outstanding will NOT be permitted to book/attend activities until the outstanding payment has been cleared.
• Booking customers cancelling in line with this cancellation policy will receive a credit which can be redeemed against future purchases.

Age Restrictions

The below information will demonstrate the age restrictions of our activities*.

• Gym – Participants must be 13 and over.
• Swimming – No age restriction.
• Classes - Participants must be 16 and over.

*Age restrictions may differ per location so please check with the centre before visiting to avoid disappointment.